Modern websites aren't 'set and forget' marketing brochures — they're living sales tools that need new pages, fresh content, plugin tweaks and the occasional emergency fix. Most Durham Region business owners don't have the time (or interest) to learn WordPress, Elementor or Shopify themselves.
That's what our support service is for: a dedicated, local web team you can email, message or call — and have the work done properly, quickly, and without a meeting about a meeting.
Your Dedicated Web Team
What working with us actually feels like, day to day.
Fast Response Times
Average first-response under 4 business hours. Urgent issues (site down, payment broken) are triaged within minutes.
Local Communication
Real humans in the Ajax / Durham timezone — no overseas ticket queues, no 'we'll get back to you in 7 business days.'
Direct Access to Developers
You talk to the people doing the work — not a layer of account managers passing requests around like a game of telephone.
Knows Your Site
Your dedicated pod learns your stack, your brand and your priorities — so requests don't need a 20-minute explainer every time.
The Everyday Work We Handle
The unsexy but business-critical updates that keep websites earning their keep.
Adding New Landing Pages
New service, new location, new promo? We design and ship matching landing pages within a week — SEO and CTA included.
Publishing Blog Posts
Formatting, image optimization, internal linking, SEO meta and scheduling — you send the copy, we make it shine.
Updating Product Inventory
Add, remove, reprice and re-stock WooCommerce and Shopify products with bulk imports and proper category mapping.
Troubleshooting & Fixes
Broken forms, mobile layout glitches, payment errors, font issues — diagnosed and fixed without back-and-forth.
How Requests Flow
A predictable, lightweight workflow Durham Region clients actually enjoy.
1. Send The Request
Email, ticket portal, Slack or even a phone call — whatever feels natural for your team.
2. We Scope & Confirm
You get a clear ETA, estimated time draw, and any clarifying questions — usually within hours.
3. We Ship & Verify
Work is completed, QA'd on desktop and mobile, then handed back with a summary of what changed.
Frequently asked questions
No — support is available standalone, hourly. Most Ajax and Whitby clients eventually move to a care plan because it works out cheaper when you need changes most months anyway.
Small content updates: same-day to next business day. Standard tasks (new page, blog post, plugin tweak): 2–5 business days. Larger projects are scoped with a custom timeline.
Yes — we regularly inherit and support WordPress, WooCommerce, Shopify, Wix and Squarespace sites originally built by other agencies or freelancers.
Yes. Care plan clients get 24/7 emergency response for site-down events. Standalone clients can request after-hours emergency support at our expedited rate.
Ready to grow your local business online?
Free website audit — we'll show you exactly where you're losing rankings and leads.